Envoy store purchases and returns policy

Thank you for shopping in the Envoy Store! The following policies apply to the purchase of all hardware and accessories we offer.

We do our best to get your shipment to you as quickly as possible. We will make every effort to ship all purchases, except custom badges, on the following business day via the UPS service selected at checkout. Custom badges will ship within 1 to 3 weeks depending on the purchase date. We reserve the right to ship using the carrier of our choice. We will alert you to the carrier selected and provide a tracking number. Once your parcel is provided to the carrier, all delivery liability is transferred to that organization.

You may return any items purchased from the Envoy store for a full money-back guarantee. Items must be returned within 30 days of purchase, provided that they are still in like-new condition and full working order. Products must be returned with all cables, parts, instructions, and in their original packaging in order to receive a refund. Envoy can only accept returns on products purchased from our store directly.

You may return full rolls of blank visitor badge labels to the Envoy store. Custom badges and partially used rolls of badges are not accepted for returns or refunds.

Any products that are defective, damaged, or missing materials will not be replaced or refunded.