This policy describes the Personal Data that Envoy, Inc. collects from certain individuals who interact with our website, https://www.envoy.com, or our mobile application (the “Envoy App”; together, the “Services”), how we use that data, and the rights those individuals have regarding the data. This policy applies to you only to the extent that we obtained your Personal Data through: (a) your interaction with marketing or similar content on our website; (b) your evaluation of the Services on behalf of a potential purchaser of the Services; (c) any communication with our sales team; or (d) your independent interaction with the Services not at the direction of any of our Customers. If you interacted with our Services through your employer, a business you provided services to, or through a company you visited, please contact that company for information about the collection and use of your Personal Data: in those circumstances Envoy only uses your Personal Data as directed by them (and this policy does not apply).
Definitions
“Customer” means an entity (not an individual) that signs up to use one or more of our products.
“Personal Data” means any information relating to an identified or identifiable individual; an identifiable individual is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.
“Personal Data” means any information relating to an identified or identifiable individual; an identifiable individual is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.
Categories of Information We Collect
- Identifiers Identifiers include information like your name or email address. Envoy uses identifiers to provide you with an account to use the Services, to communicate with you regarding your use of the Services, to communicate with you regarding your possible purchase of a subscription to use the Services, to send you marketing communications regarding the Services, or to debug and repair errors with the Services.
- Internet Activity Information Internet Activity includes information describing how you interact with the Services, such as how long you use the services and what you tap or click on. Envoy uses your Internet Activity to debug and repair errors with the Services, to determine how to improve the Services, and to improve the effectiveness of our marketing practices.
- Audio or Visual Information This category includes pictures or videos of you. Envoy uses this information to display a photograph of you in the Services, or to keep track of discussions with you that occur during the sales process.
- Professional Information Professional Information includes your employer. Envoy sells to businesses and will use your Professional Information to determine what business may be purchasing the Services and to send marketing communications to the business.
- Inferences drawn from collected information Envoy may use the information in the categories listed above to make inferences about you, including determining what products or services you may be interested or likely to purchase, or how you prefer to use the Services.
How Do We Collect Your Data
Envoy may collect your information from the following categories of sources:
- Envoy.com
- Envoy mobile applications
- Direct communications with you
- Social Media
- Sales and marketing tools
Envoy may also collect your data through non-US Envoy subsidiaries through the above sources. Envoy has intercompany data sharing agreements with its subsidiaries that ensure the transfer of personal data into the US complies with data privacy law.
How We Use Your Data
When you have provided your consent, Envoy uses the information it collects from you to:
- Deliver marketing communications and advertisements related to our Services to you
- Analyze potential customers to improve marketing initiatives
- For any other purpose that you’ve specifically consented to
If you are a representative of a current or prospective customer, Envoy requires your information, and will use it, to provide our Services. In the context of that business relationship we use your information to:
- Communicate with you during the sales process
- Provide support
- Create and administer accounts necessary to use the Services
- Deliver transactional communications about the operation of the Services
- Communicate with you about payment or other legal obligations
Envoy is capable of using your information for these purposes only by utilizing services provided by other companies. These companies provide us with sales operations tools, marketing tools, web and application hosting, communication services, and data analysis. In using these service providers, Envoy discloses the following categories of Personal Data: Identifiers, Audio or Visual Information, Professional Information, and Internet Activity Information. Envoy has an agreement with each of these companies that limits their use of your Personal Data to the specific purposes described in this section. These agreements also include standardized provisions to ensure your data is appropriately safeguarded when transferred across international borders into the US (e.g., Standard Contractual Clauses).
Envoy also shares (but does not sell) Identifiers with companies who provide us with additional information about you so that we can tailor our sales and marketing to your particular interests. These companies enable us to present relevant advertisements to you on other websites you visit. If you do not want us to use your Personal Data for these purposes, you may opt-out by sending an email to dataprivacy@envoy.com.
Envoy also shares (but does not sell) Identifiers with companies who provide us with additional information about you so that we can tailor our sales and marketing to your particular interests. These companies enable us to present relevant advertisements to you on other websites you visit. If you do not want us to use your Personal Data for these purposes, you may opt-out by sending an email to dataprivacy@envoy.com.
How Long Will We Store Your Data
Envoy may collect your information from the following categories of sources:
- For as long as you are associated with a Customer account and up to two years after the Customer cancels their account.
- Up to two years after you first engaged with Envoy’s marketing content or communicated with Envoy’s sales team if you are no longer actively engaged or communicating.
What Are Your Data Protection Rights?
You have certain rights regarding the Personal Data that we collect. You may:
- Request deletion of your Personal Data
- Request correction of inaccurate Personal Data
- Request the specific Personal Data that we have collected about you
- Request information about the Personal Data we have collected: the categories of Personal Data collected, the categories of sources from which that data is collected, the business purposes for collecting that data, and the categories of third parties to whom we disclose or share that data.
- Withdraw consent if our use of your Personal Data relies on your consent
- Lodge a complaint with a supervisory authority (i.e., your local public authority responsible for monitoring compliance with data protection regulations)
If we can verify that you are authorized to make the request (e.g., you’re not attempting to obtain information about someone else), we will endeavor to fulfill your request within 45 days. In some circumstances we are not required to comply with your request because of exceptions provided by law. If we do not comply with your request because of an exception, we will notify you.
How can you exercise your rights?
To exercise your data protection rights, please email us at dataprivacy@envoy.com
If you interacted with our Services through your employer, a business you provided services to, or through a company you visited, please contact that company for more information on the data protection rights available to you. We cannot accept your request directly because, in these circumstances, we collect and use your Personal Data on behalf of that company (our Customer) and will act only as directed by them. However, if you believe that our Customer is not complying with data privacy laws regarding your Personal Data, please let us know.
If you interacted with our Services through your employer, a business you provided services to, or through a company you visited, please contact that company for more information on the data protection rights available to you. We cannot accept your request directly because, in these circumstances, we collect and use your Personal Data on behalf of that company (our Customer) and will act only as directed by them. However, if you believe that our Customer is not complying with data privacy laws regarding your Personal Data, please let us know.
Cookies
Our website uses cookies. When you visit our website, we will ask for your consent to use any cookies that are not essential. A cookie is a file stored by your browser that enables us to identify you, typically, via a string of numbers and letters. This table describes the cookies we use and how long they will be stored.
Contact Information
Envoy, Inc.
410 Townsend St, Suite 410
San Francisco, CA 94107
United States
Questions may be directed to: dataprivacy@envoy.com.
Contact Information
Envoy, Inc.
410 Townsend St, Suite 410
San Francisco, CA 94107
United States
Questions may be directed to: dataprivacy@envoy.com.
Last updated on March 27, 2023