Senior Office and Facilities Manager
Conductor finds the value of a workplace platform
Officially, Alex Pezzulo is the senior office and facilities manager at Conductor, an organic marketing platform that helps enterprise brands get found on search engines. But her title doesn’t paint the picture of the true role Pezzulo plays at the company. Pezzulo describes herself as “the mama bear, and every employee is my little cub. I make sure they have what they need in the workplace and that they feel loved and supported so they can do their best work.”
Pezzulo ensures that Conductor’s workplaces around the globe are run as efficiently as possible and that their employees are happy and productive on-site. This is no easy feat. It takes a lot of effort—and a lot of technology to make this happen. Pezzulo feels the same pain felt by many other office admins, workplace managers, and facilities directors: too many disjointed tools and not enough employees actually getting value from them.
While Conductor’s offices sat mostly empty in 2020 due to COVID-19, Pezzulo took the opportunity to reevaluate their current workplace tech-stack. She wanted her employees to return to a workplace where things worked seamlessly so they could collaborate in-person once again. On top of that, she wanted to spend less time and less hassle managing workplace tools. Pezzulo was looking for an all-in-one solution that would help Conductor:
- Automate manual work to save time and headaches
- Create a great workplace experience for employees
- Consolidate tools and get more value out of workplace technology
Automation throughout the workplace
The most immediate issue that Pezzulo spotted in 2020 was how to safely welcome employees back to the workplace. Coming to the office wouldn’t be as simple as it was before the pandemic. Pezzulo needed a solution that let employees register to come into the workplace and complete a health screening before arriving to ensure they were healthy and approved to come on-site. On top of that, Conductor had moved away from permanent seating since the majority of their workforce wasn’t working from the office 5 days a week. Instead, the company was adopting a hot desking approach that allows employees to reserve a desk for the days they plan to work on-site. This meant that she needed an easy and automatic way to make that happen as well.
“When COVID happened, I saw an email from Envoy about two new products that were built specifically for keeping workplaces safe during the pandemic and beyond. Protect and Desks rolled out at the moment we needed it—and it was great because everything was on one platform and we didn’t have to use yet another tool,” she shared. Pezzulo was familiar with Envoy because Conductor had been using Visitors for years.
“Envoy Visitors had already automated so many parts of the visitor management process for us. We love the sign-in experience for visitors, the host notifications, and the easy way to collect and store signatures on our non-disclosure agreements. Now with Protect and Desks, we can automatically set capacity limits, allocate desks to people who need one, screen employees, and activate their access badge for the day. It saves me a lot of time and gives me space to be productive in other ways for the company.”
Great experiences for employees
The decision to expand their use of Envoy didn’t just come down to features. Pezzulo looked into many vendors, ultimately looking for the technology that provided the best possible experience for her employees. Knowing that employees can now choose where they work, she feels added pressure to create a great workplace experience and ensure her team actually wants to work on-site.
“Some platforms were too expensive and complicated,” she explains. “Others were too simple or had a poor app interface. Envoy was the right price and the right features, all in one really user-friendly mobile app. It was a goldilocks moment—it was just right.”
Another plus was how easy it was to get her employees to see the value in Envoy. “One of my biggest challenges is getting employees to follow processes and actually use the technology that we invest in. I knew my employees weren’t going to use a bunch of different apps or spend a lot of time filling out a form to come into the office,” she explains. “With Envoy, it was easy to roll-out to our employees and onboard them—and really easy for them to use. They can sign in to the Envoy app and set their schedule, complete their health check, see what coworkers are going to be in the office the same day, book a room, and see if they have a delivery. It’s all in one place for them. I like that I can even share updates with them within the app using Announcements.”
The power of the platform
Pezzulo didn’t stop at just Visitors, Protect, and Desks. She also rolled out Rooms for meeting room management and Deliveries to track and manage incoming packages. “For me, as the admin,” she says, “having everything centralized in one dashboard is invaluable. I don’t have to go searching for information on capacity, deliveries, or space usage. I don’t have to sign into a million apps or integrate a million tools together. Everything I need to manage employees, desks, meeting rooms, visitors, and deliveries are in one place.”
“Some platforms were too expensive and complicated. Others were too simple or had a poor app interface. Envoy was the right price and the right features. It was a goldilocks moment—it was just right.”