Welcome guests, conserve costs
Reach visitors and employees instantly across your workplace locations.
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Meet Envoy’s Virtual Front Desk
Increase operational efficiency and reduce spend–without sacrificing security or experience. Discover how Virtual Front Desk can keep your workplace running smoothly, even after hours or at unstaffed lobbies.
Provide support and security for employees and visitors at more locations
Remotely staff unattended entries
Secure offices or entry points that may not receive enough visitors to justify staffing but could still pose security risks if left unattended.
Supplement a lean staff
Always have coverage at the front desk, regardless of whether it's during off hours or when a receptionist steps away.
Help employees navigate the office
Provide prompt support for employees who’ve lost their badges or need to locate resources around the workplace.
Streamline vendor management
Enable vendors and delivery personnel to get instant assistance, even at coworking spaces or after regular business hours.
Reach people on multiple channels
Notify remote front desk staff of incoming visitor calls via SMS, email, Slack, or Teams. Automated visitor notifications can help you cut waiting times, decongest reception areas, and provide a stellar experience.
Alert teams in any time zone
There’s no need to allocate more spend towards staffing front desks at new locations. Maximize the productivity of existing reception staff and leverage remote teams based in any geographic region. Coming soon: provide live video support during the visitor registration process.
Uncover insights, ensure high-quality calls
Leverage actionable insights to better identify how to improve your visitor experience. Management can listen to call recordings and transcripts to ensure their staff is thorough, friendly, and follows protocol. Coming soon: review AI-powered transcript summaries to quickly identify common request themes.
Pair with Envoy Visitors for more security
Uphold your high-security standards without additional headcount by combining Virtual Front Desk with Visitors. Incorporate screening steps like invite approvals, ID verification, digital NDAs, block lists, access control integrations, and more.
Provide seamless employee support
Whether employees forgot their badge, can’t find the printer, or need workplace tech help, resolve their issues fast with Virtual Front Desk and make navigation a breeze with Envoy Workplace.
Provide remote assistance and glean greater oversight into every location
Video intercom
Instantly connect visitors with a remote representative who can answer their questions live via video chat.
Notifications
Leverage an entire team of remote staff by alerting a designated Slack or Teams channel of incoming calls.
Call log
Understand call volume and answer rates, and adjust staffing accordingly with a comprehensive call log.
Off-hours coverage
Provide support across multiple time zones and after-hours.
Transcripts
Understand common assistance requests by reading call transcripts.
Call insights
Identify broader patterns and gauge quality of support with AI-powered transcript summaries.
Elevate hospitality with a streamlined team
Cover more locations and time zones by maximizing the productivity of your existing front desk staff.
Talk to salesHypothetical scenario
An organization with 3 locations, 2 receptionists per location working 5 8-hour days per week would see an administrative time savings of 240 hours/week.
Explore more content to reimagine your workplace
In this blog post, we take a deeper look into Envoy's Virtual Front Desk: how it works, how it's being used, and how it's being deployed.
Learn all things IWMS and how your organization can use this technology to create a more efficient, productive, and enjoyable space for everyone.
In this blog post, we cover the benefits and challenges of using blocklists, how they work, and how to use them to secure your workplace.