Welcome guests, conserve costs
Provide on-the-go workplace assistance to employees and visitors across your locations.
Meet Envoy’s Virtual Front Desk
Increase operational efficiency and reduce spend–without sacrificing security or experience. Discover how Virtual Front Desk can keep your workplace running smoothly, even after hours or at unstaffed lobbies.
Provide support and security for employees and visitors at more locations
Remotely staff unattended entries
Secure offices or entry points that may not receive enough visitors to justify staffing but could still pose security risks if left unattended.
Supplement a lean staff
Always have coverage at the front desk, regardless of whether it's during off hours or when a receptionist steps away.
Help employees navigate the office
Provide prompt support for employees who’ve lost their badges or need to locate resources around the workplace. Explore Envoy Mobile.
Streamline vendor management
Enable vendors and delivery personnel to get instant assistance, even at coworking spaces or after regular business hours.
Reach people on multiple channels
Notify remote front desk staff of incoming visitor calls via SMS, email, Slack, or Teams. Automated visitor notifications can help you cut waiting times, decongest reception areas, and provide a stellar experience.
Alert teams in any time zone
There’s no need to allocate more spend towards staffing front desks at new locations. Maximize the productivity of existing reception staff and leverage remote teams based in any geographic region. Coming soon: provide live video support during the visitor registration process.
Ensure prompt responses and high-quality service
Coordinate coverage by specifying time ranges your remote staff is available each day to answer calls. Management can track call performance and review transcripts to ensure their staff is thorough, friendly, and follows protocol.
Pair with Envoy Visitors for more security
Uphold your high-security standards without additional headcount by combining Virtual Front Desk with Visitors. Incorporate screening steps like invite approvals, ID verification, digital NDAs, block lists, access control integrations, and more.
Provide seamless employee support
Whether employees forgot their badge, can’t find the printer, or need workplace tech help, resolve their issues fast with Virtual Front Desk and make navigation a breeze with Envoy Workplace.
David Arroyo
Senior Manager, People Experience
Provide remote assistance and glean greater oversight into every location
Video intercom
Instantly connect visitors with a remote representative who can answer their questions live via video chat.
Notifications
Leverage an entire team of remote staff by alerting a designated Slack or Teams channel of incoming calls.
Call log
Understand call volume and answer rates, and adjust staffing accordingly with a comprehensive call log.
Off-hours coverage
Provide support across multiple time zones and after-hours.
Transcripts
Understand common assistance requests by reading call transcripts.
Mobile app flexibility
Employees and visitors can connect with remote staff on-the-go from the Envoy mobile app.
Elevate hospitality with a streamlined team
Cover more locations and time zones by maximizing the productivity of your existing front desk staff.
Talk to salesHypothetical scenario
An organization with 3 locations, 2 receptionists per location working 5 8-hour days per week would see an administrative time savings of 240 hours/week.
Explore more content to reimagine your workplace
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We’re excited to introduce Virtual Front Desk (VFD) to Envoy Mobile! Now, employees and visitors can get the help they need—anytime, anywhere—right from their phones.
On October 28th, Envoy hosted a San Francisco mayoral town hall at our HQ. Learn how Envoy Visitors helped streamline the event and delight everyone involved.