March 29, 2017by Margot Leong ・ Customer spotlight

Case study: How Compass uses Envoy to streamline security and create a welcoming experience

“Envoy helps us create a welcoming experience for our candidates and guests. The pre-registration feature helps us streamline the security process and minimize confusion.” 

— Jessica Lee, Recruiter

Since we started Envoy, we couldn’t be more proud that it’s now the choice of thousands of companies across the world, ranging from private companies like Pixar and Reddit; public companies like Yelp, Pandora, Box, and Shopify; and government contractors like Planet Labs. You’ll also find us in less expected fields, including legal, energy, construction, medical, education, and many more.

Whenever we can, we love digging a bit deeper into how our customers are using us. We recently spoke with Compass, a real-estate technology company, about the impact Envoy has had on their company’s operations.

The Challenge

Compass is a technology-driven real estate platform that makes the process of buying and selling a home more intelligent and seamless by developing tools and applications for agents and consumers. The company has welcomed thousands of guests through their global headquarters on Fifth Avenue in New York City.

“Our brand is sleek, modern, and tech-driven, but natural at the same time,” said Adam Edrington, Manager of Office Operations. With his five-person team, Edrington wants Compass’s offices to reflect a smarter real estate experience — one that starts with Envoy before guests walk through the door

Here are some of the operational challenges they were facing:

  • Compass’s NYC headquarters is the busiest office; approximately 180 employees and 300 agents are spread over seven floors and 90,000 square feet — the numbers are growing at an astounding rate on a monthly basis. Visitors include not just real estate agents and their clients, but also investors and interview candidates. Before Envoy, the receptionist would have to notify employees via text, email, or company chat about visitors — a time-consuming task.
  • The New York HQ often attracts uninvited outsiders who attempt to see the office or get connected to employees in the building. This created a potential risk to employees and a barrier for real candidates . Unfortunately, not knowing who needed to be there left security in the middle. Someone would show up and say they had an interview; security would check with Compass’s front desk, who in turn had to connect with someone on the recruiting team to verify. “This was less than optimal — not the first impression we wanted to make on candidates,” said Jessica Lee, a recruiter.

Envoy’s Solution

What Envoy brought to the table was a great fit for Compass’s needs:

  • “We have a very hospitality-driven experience: we want to take your coat, offer you a drink, and give you an iPad with The New York Times while you wait,” Edrington said. “Envoy’s visitor registration system is part of that connection — it shows we’re a forward-thinking company, especially when it comes to innovation in the real estate industry.”
  • Envoy’s automatic notifications system has simplified the check-in process and saved valuable time. Around 400 people interact with the HQ on a regular basis; there’s a receptionist at the front, but Envoy keeps things moving if they’re busy.
  • Envoy’s pre-registration feature streamlines the security process and minimize confusion. “It takes less than 10 seconds to get someone pre-registered,” Lee said. When visitors arrive, security can check with reception, which then checks the list of pre-registered visitors. The online dashboard makes it easy for reception to see who to expect and when they should arrive.

Interested in learning more?