Giesecke+Devrient (G+D) is a payment and identity solution business based in the US with offices worldwide. Every year they manufacture millions of payment cards, state IDs, and mobile SIM cards. G+D came to Envoy in need of a visitor management solution to address their security and compliance needs.

G+D’s road to discovery

Before Envoy, G+D used several different methods to manage visitors and stay in compliance. They used an ID scanning software to capture the ID information for visitors. Oftentimes, the program wouldn’t work and G+D had to copy the information by hand. G+D also requires specific forms filled out prior to a facility visit. They would send the document back and forth by fax, and sometimes the wrong forms were sent, the writing was illegible, or there were typos.

Chris Latter is the chief information security officer (CISO) and Monica Rodriguez is the security audit supervisor. They lead teams that protect Valid from physical and digital security breaches and keep G+D in compliance. Latter and Rodriguez are integral to keeping operations at Valid running smoothly. They were also tasked with finding a better visitor management solution (VMS) for G+D.

Protecting G+D’s physical and digital security is paramount. Latter and Rodriguez needed a solution that could scale across multiple locations. They also needed something that could be easily implemented as an out-of-the-box solution. The cost was also an important factor.

Additionally, the VMS needed to support G+D’s complex compliance needs. This meant a program that could capture visitor entry logs and block guests from areas of the facility if they weren’t approved to be there. Enter Envoy.

Through Latter’s research and reading review sites, Envoy came up on top. Envoy checked all the boxes for G+D: “It was a mess before Envoy. With Envoy, we can make changes to visitor forms in real-time without needing to send out mass communication that something has changed.”

Staying compliant every step of the way

For G+D, every compliance program requires a comprehensive visitor policy. Because they manufacture products that involve personally identifiable information (PII) details, everyone who comes onsite needs to be documented before, during, and after a visit. The level of detail needed for their audits goes beyond a name. G+D’s team needs to prove the record of a visitor’s approval, their time on site, and required signed documents.

G+D expands to new locations for a consistent visitor experience

Valid USA was recently acquired by the German conglomerate Giesecke+Devrient (G+D). Envoy played a key role in welcoming the G+D executives to Valid’s US offices. “They were impressed with the Envoy platform when they came to visit. The platform spoke for itself,” said Latter.

G+D will be expanding globally with Envoy Visitors in additional locations later this year.