Frequently asked questions
When will I receive my order?
For Envoy in a Box and other items ordered directly from Envoy, we’ll ship your items with free Priority shipping on the day you place your order. And, we’ll send your tracking number via email.
Do you ship internationally?
We can ship blank and custom badges internationally. Unfortunately we cannot ship other items internationally at this time. We’d be happy to chat with you about your needs and provide product recommendations to ensure you’ll have the best Envoy experience. Contact us with any questions!
What is your return policy?
For Envoy in a Box and other items ordered directly from Envoy, you can return non-consumable equipment that’s in like-new condition within 30 days for a full refund. Read our purchase and return policy.
What iPads do you support?
Envoy supports third generation iPads and newer. Your iPad must run iOS 8 or later.
Does Envoy support other printers?
We recommend the Brother QL-820NWB. We also support two older models of Brother printers, the QL-720NW and QL-710W. Right now, color printers and plastic card printers are not supported.
Can my logo be printed in color?
Yes! Along with plain white badges, we can also create full-color custom badges for you.
How long does it take to receive custom badges?
Once the design has been agreed upon, badges will get to you in one to two weeks.