Reddit is a collection of communities where people can connect with one another, ask questions, and find communities around shared interests. As a global technology company with employees working across multiple locations, Reddit needed workplace tools that could scale with its growing footprint while supporting security, visibility, and employee experience.

Reddit was an early adopter of Envoy and has used the platform for more than six years. What started as a visitor management solution has evolved into a broader workplace operations platform supporting visitor management, desk tracking, reporting, access control integrations, and emergency communication.

With Envoy, Reddit moved away from manual workplace processes and created a more standardized way to manage office activity across its global locations.

Challenge: Managing visitor workflows across a growing global workplace

Before Envoy, Reddit relied on manual processes to manage visitor operations.

Visitor registration, NDA collection, and communication workflows required spreadsheets, manual emails, and significant coordination from Reddit’s workplace team.

“Everything under the sun when it came to visitor management was a manual task by our team that has now been streamlined through the Envoy platform,” said Lauren Nelson, Experience Manager at Reddit.

As a technology company, maintaining secure visitor processes was especially important. Reddit needed a way to ensure visitors completed required steps while creating a consistent experience across offices.

“We need to have visitors sign NDAs and make sure our security processes are up to date."

Before Envoy, Reddit’s team also manually shared visitor information with building partners and managed reporting processes independently.

“Manually sending our visitor lists to buildings has now been automated through the Envoy reporting system."

Without a centralized system, these manual workflows created additional administrative work and made it more difficult to maintain consistent workplace operations across locations.

Challenge: Creating better visibility into workplace occupancy

As Reddit embraced a distributed workplace model, understanding how employees were using office spaces became increasingly important.

Before Envoy, office occupancy tracking relied heavily on manual processes.

“Prior to Envoy, office occupancy tracking didn’t exist. Everything was manual."

Reddit needed a better way to visualize workplace activity, share insights with leadership, and create more reliable data for workplace decisions.

Envoy helped Reddit move away from manual spreadsheets and into a centralized platform that brings together workplace data sources.

“It’s given us a platform to visualize these data points, but also share them with leadership and give more visibility to other teams that may need it.”

Solution: Creating a centralized workplace operations platform with Envoy

Reddit implemented Envoy to standardize workplace workflows and provide teams with better visibility into office activity.

Over time, Reddit expanded its use of Envoy beyond visitor management to support desk tracking, reporting, access control integrations, and emergency communication.

Visitors: Streamlining secure visitor experiences

With Envoy, Reddit transformed visitor management from a manual process into a more efficient and scalable workflow.

Previously, workplace teams spent significant time registering visitors, sending NDAs, and managing visitor information manually.

Envoy helped Reddit automate these workflows while creating a more consistent visitor experience across locations.

The platform also improved visibility into visitors entering Reddit offices and helped the workplace team communicate more effectively with building partners.

Depending on the office, Reddit manages visitor volume ranging from smaller locations with approximately 8–10 visitors per day to its San Francisco headquarters with more than 200 visitors on busy days.

By standardizing visitor workflows, Reddit reduced administrative effort while improving workplace visibility.

Workplace visibility: Turning workplace data into actionable insights

Envoy has helped Reddit create a more reliable source of workplace data by connecting key systems and providing centralized reporting.

Reddit uses Envoy reporting to better understand workplace activity and share insights with leadership teams.

“Now that we have the standardized operational workflow through Envoy, we are able to make business decisions faster. We’re able to report to leadership faster. We’re able to have more reliable reports and data sources that we did not have before.”

The increased visibility has helped Reddit better understand office usage and make workplace decisions that support its global footprint.

“The Envoy system with the integrations that are available has been the most reliable source of truth that we can use to make real estate decisions that affect the company’s bottom line and our global footprint for our offices.”

Safety and emergency communication: Supporting a growing workplace security program

As Reddit’s workplace needs evolved, employee safety and emergency communication became an increasing focus.

Reddit recently expanded its physical security team and began using Envoy Emergency Notifications to support its workplace safety initiatives.

The ability to understand who is onsite and communicate quickly during an emergency is an important part of Reddit’s workplace strategy.

“Security and workplace go hand in hand. Knowing where our employees are, and being able to communicate with them immediately, is crucial to safety.”

As Reddit continues growing its global footprint, having scalable communication tools becomes increasingly important.

“As we grow our global footprint, we will need to communicate with even more people over an even larger range of space."

Integrations that connect workplace systems and improve visibility

Reddit uses Envoy integrations to connect workplace systems and create better visibility across office activity.

Brivo access control integration

Reddit integrates Envoy with Brivo badge access data to help provide a clearer picture of workplace activity.

By combining badge access information with visitor data, Reddit can better understand who is entering office spaces and use that information to support workplace reporting.

Okta integration

Reddit also uses Envoy’s connection with Okta to support workplace reporting and employee visibility.

The integration allows Reddit to analyze workplace activity across different employee groups and locations.

“Envoy’s connection to Okta allows us to see employees by location, by job title, by leader, specific leader. That way our data reporting can be tailored to specific groups.”

Together, these integrations help Reddit create a more connected workplace ecosystem while reducing reliance on manual reporting processes.

Results: Improved efficiency, visibility, and workplace coordination

Since implementing Envoy, Reddit has significantly improved the efficiency of workplace operations by replacing manual processes with standardized digital workflows.

Visitor management tasks that previously required manual coordination are now streamlined through Envoy.

“We’ve probably saved upwards of 1 to 3 hours a week just on the manual visitor registration tasks."

Reporting improvements have also reduced the time required to compile workplace insights.

“The reporting alone could be 5 to 10 hours a week depending. Those were completely manual before and now have been automated through Envoy.”

With more reliable data and standardized workflows, Reddit teams can make faster decisions and provide leadership with better visibility into workplace activity.

Envoy has also become a trusted workplace partner as Reddit continues evolving its employee experience strategy.

“I love working with Envoy because I feel like my feedback is heard. They have responded to my feature requests with interest and willingness to build what my team and my company is asking for, and that is the best thing a partner could be.”

As Reddit continues expanding its global workplace footprint, Envoy provides the foundation for scalable workplace operations, improved visibility, and a more connected employee experience.