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What is a workplace platform and why it’s essential to the workplace experience

Jillian Smith
By Jillian Smith Product Marketing

Workplace platforms introduce a new way of managing workplaces that benefits everyone at your company. In this post, we’ll explore what a workplace platform is and the value these platforms provide to teams.

What is a workplace platform?

A workplace platform is workplace management software that brings the services and tools that employees rely on into one place. Workplace platforms help companies create safer, more flexible, and more delightful workplaces by streamlining the day-to-day processes that get in the way of great work.

What’s driving the need for workplace platforms?

To compete in the market and continue to grow their business, companies need to attract and retain top talent. With the rise of hybrid work, employees continue to rely on their workplaces to connect and collaborate with others and perform key tasks. However, today’s workplaces present distractions, inefficiencies, and safety risks that could diminish the employee experience if left unmanaged. 

On top of that, the average company now uses 88 SaaS applications and employees change through an average of 13 apps 30 times per day. Not only does this “tool overload” reduce employee efficiency, but it also fractures critical workplace data and forces workplace teams to spend time figuring out how to make their tools work together. 

Workplace platforms empower companies to enhance the workplace experience, and streamline internal operations, by bringing everything into one place.

What’s included in a workplace platform?

A workplace platform gives workplace and HR teams a toolbox of ways to enhance their workplace. Think of a workplace platform as two core offerings:

  1. Core products: A robust set of solutions for managing the functions that are essential to a safe, flexible workplace.
  2. Third-party apps: Access to a selection of apps that companies can use to streamline workflows and automate key tasks to increase efficiency.

A workplace platform typically includes the solutions that workplaces find most necessary to create a safe, flexible workplace for employees. Here’s a look at the primary solutions workplace platforms include.

Employee scheduling – The shift to hybrid work means that employees no longer know for certain who will be on-site each day. If they choose to work in the office on a day when key collaborators aren’t there, they feel like they’ve wasted a commute. Companies can help their employees coordinate when to work together by making it easy to share their schedules and invite co-workers to work on-site. Plus, workplace and HR teams get critical data on foot traffic, so they can manage occupancy and resource the space accordingly.

Visitor management – Keeping track of who’s coming in and out, and verifying that they’re vaccinated or symptom-free can be time-consuming. Visitor management solutions help companies bolster their security and streamline health checks, so everyone can feel safer on-site. 

Desk and room reservations – As headcount grows and desks and meeting rooms become scarce, employees want to know they can find the space they need to focus. What’s the closest space available nearby that also has a whiteboard? Are there any desks available near my team? Companies can help employees answer these questions with a conference room scheduling and hot desk booking solution

Mailroom management – Nearly seven in ten office workers have personal packages delivered to their workplace. Often the burden falls on reception or mailroom staff to track down owners and ensure deliveries reach their recipients. Otherwise, deliveries will sit idle and eventually become an office eyesore. Companies can automatically notify and remind recipients of their incoming mail—and avoid package pileup—with a mailroom management solution.

Workplace analytics – Understanding how people use the workplace is the first step to designing a space that better meets their needs. However, if you use disparate systems to manage capacity, security, and the employee experience, it’s easy to miss the big picture. With a workplace platform, companies get a holistic view of what’s happening in their workplace. 

What benefits does a workplace platform provide?

By bringing the essential tools that workplace teams and their employees need into one place, workplace platforms provide three big benefits:

  1. An enhanced employee experience – Workplace platforms remove the barriers that get in the way of employee efficiency and happiness. With fewer distractions and less switching between tools, employees are more productive and can focus on the people and tasks in front of them. 
  2. Time and cost savings – By buying tools that are designed to work together, companies can save on annual software costs and spend less time configuring tools to make them work together. 
  3. A complete view of the workplace – Workplace platforms provide an overall view of how the workplace is working, so companies can make more thoughtful and informed decisions about security and resourcing.

Creating a workplace that works for your employees starts with selecting the right technology. Before opting for a new solution, consider how it will work with your existing tech stack and if it will consolidate or add another tool to manage. 

Learn more about how a workplace platform like Envoy can help your team thrive.

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Jillian Smith
Author Bio Jillian Smith

Jillian helps workplace leaders solve problems and keep their offices running smoothly. She's passionate about unlocking delight through technology and creating great experiences.