Spectrum Killian provides a full range of dental solutions, from crowns and bridges to retainers and night guards, serving dentists and their patients throughout Southern California. The company operates multiple locations, including a primary lab in Orange County and a smaller office in Los Angeles.

With teams spanning production, operations, and client services, Spectrum Killian needed a way to standardize visitor workflows while keeping employees across locations connected and informed.

By implementing Envoy Visitors and Screens, Spectrum Killian created a more professional visitor experience, improved security, and strengthened communication across its offices.

Challenge: Informal visitor processes and disconnected communications

Before implementing Envoy, Spectrum Killian had no structured process for managing visitors.

Doctors, vendors, and other guests frequently entered the building without checking in, and case drop-offs or pickups were tracked using manual sign-in sheets that were often incomplete or misplaced. Without clear documentation, it was difficult to track who had entered the facility or ensure materials reached the correct team members.

At the same time, internal communication across locations was inconsistent. The Los Angeles office, smaller and located about 90 minutes from headquarters, often felt disconnected from the main Orange County hub.

Digital signage existed, but managing it was tedious. Staff had to manually update each screen using USB drives and PowerPoint files, walking from screen to screen to refresh content. This made it difficult to share timely announcements or create engaging messaging for employees.

Spectrum Killian needed a more centralized, reliable way to manage both visitors and workplace communication.

Solution: Creating a seamless and professional workplace experience

Spectrum Killian implemented Envoy as a workplace platform to standardize visitor workflows and modernize internal communications across locations.

Visitor check-in kiosks now allow guests, including doctors and vendors, to sign in independently using iPads placed at office entrances. Even when a receptionist is not present, visitors receive clear instructions and hosts are automatically notified when their guests arrive.

The new process replaced informal sign-in sheets with structured workflows. For example, doctors dropping off or picking up dental cases can log key details directly in Envoy, ensuring materials are routed to the correct teams and properly documented.

At the same time, Envoy Screens transformed how Spectrum Killian manages workplace messaging. Previously, updating content required manually visiting each screen.

“Prior to Envoy, we were literally going from screen to screen, plugging in a USB and managing it that way. Now we’re able to manage everything centrally, and the best part is being able to manage the screens in our LA location.”

This shift to centralized management allows the team to schedule announcements, share event photos, and highlight employee milestones from a single platform. It has also made communication more accessible for employees working in the lab, who don’t regularly use email.

“We’re a manufacturing company, and a big part of our workforce is in the lab—their emails aren’t readily accessible,” said Parco. “Digital signage has become one of the primary ways we get messages across.”

Together, these changes have created a more efficient, consistent, and engaging workplace experience across all locations.

Integrations that simplify visitor workflows

Spectrum Killian enhanced its Envoy implementation by integrating the platform with existing workplace tools, helping automate visitor registration while maintaining secure access controls.

Outlook integration for visitor scheduling

Envoy integrates with Microsoft Outlook, allowing employees to register visitors directly from their calendars using the Envoy Outlook add-in.

When scheduling meetings with external guests, employees can pre-register visitors without leaving their workflow, ensuring guests receive clear instructions before arriving and making check-in faster and more seamless.

“We integrated with Outlook, so we have the Outlook add-in to help make it more streamlined to get our visitors into the system,” Parco explained.

Identity management with Microsoft Entra ID

Envoy also integrates with Microsoft Entra ID, which Spectrum Killian uses to manage employee identities and access.

By syncing employee data with their identity system, Envoy automatically notifies the correct host when a visitor arrives and ensures employee records remain up to date across systems.

Together, these integrations help reduce administrative work while maintaining a secure and streamlined visitor experience.‍

Results: Improved security, communication, and employee engagement

Since implementing Envoy, Spectrum Killian has transformed both its visitor experience and internal communications, creating a workplace that feels more professional, secure, and connected.

‍A more secure and structured visitor experience

Visitors can now check in independently, even when the front desk is unattended, eliminating confusion and long wait times while ensuring accurate records of everyone entering the facility. What was once an unstructured, “wild west” environment is now a streamlined and secure process.

“Even without someone at the front desk, visitors know exactly how to check in and the right person is notified right away. It just feels much more professional.”

Structured workflows for case drop-offs and pickups have also improved accountability. Instead of relying on paper sign-in sheets, teams now receive real-time notifications and maintain clear digital records, reducing the risk of lost or mishandled materials.

‍Stronger communication across multiple facilities

Envoy Screens have been especially impactful in strengthening communication and culture across locations. Previously, the Los Angeles office, located about an hour and a half from the Orange County headquarters and home to a smaller team, often felt disconnected.

“Before, our LA team often felt out of the loop,” Parco explained. “That distance was noticeable, and they really felt it.”

By centralizing digital signage, Spectrum Killian can now share announcements, event photos, and updates across both offices in real time, while also tailoring content to each location. This has helped employees feel more included and recognized.

"Honestly, Screens was a no-brainer. The process was so simple, the interface is really easy to use, and the second we learned that we can manage multiple locations from one spot, it was like, all right, LA is coming into this. Since implementing digital signage and managing both locations centrally, it's helped the LA team feel more included, and even the energy feels different now.”

Screens have also become a key channel for reaching employees who don’t regularly use email, particularly those working in the lab, bringing visibility and personality into the workplace.

“We were looking for simple ways to bring some of the culture and personality from Orange County into LA, and digital signage has been a great step in that direction,” Parco added.

Less manual work and a better overall experience

Operationally, centralized screen management has eliminated tedious manual processes, replacing the need to update each screen individually with a system managed from one platform.

“Honestly, it was a no-brainer,” Parco said. “The setup was simple, and once we realized we could manage multiple locations from one place, it made the decision easy to expand.”

Beyond the product itself, the partnership with Envoy has stood out as a key part of the experience.

“Envoy is an amazing product, we already know that. But what I’ve appreciated most is the support team and the implementation team. Any person that I work with from Envoy has been such a pleasure. I cannot speak more highly of the Envoy team.”

With improved security, clearer communication, and a stronger sense of connection across offices, Spectrum Killian now has a workplace experience that supports both its employees and the clients they serve.