Growth wasn't just a goal—it was a reality for our Software as a Service (SaaS) Enterprise customer. The business recently went through an IPO, leading to a huge financial boost and expansion to twelve office locations worldwide.

Despite its massive scale, the SaaS enterprise remains steadfast in its commitment to simplicity, user experience, and fostering an exceptional company culture. Whether it's checking in a guest or delivering a package to an employee's desk, the business is dedicated to ensuring an enjoyable onsite experience that aligns with its tech-forward company culture.

“Making sure we deploy things that are very functional and work with our technology and culture is extremely important to us,” says their Head of Workplace and Real Estate.

The company's Head of Workplace and Real Estate—who manages multiple offices and oversees all new office build-outs—knew she needed to bring in Envoy's visitor management system (VMS) when she joined. Having already leveraged it at a previous job, she knew Envoy's sophisticated visitor check-in solution was essential for the company's HQ and other offices that welcome guests and customers.

"Envoy is simple, with an intuitive UI for visitors to navigate," says their Head of Workplace and Real Estate. "It also has the wonderful feature of having someone sign an NDA before entering our space, which is extremely important to us. To complete the sign-in process, visitors take their photograph through Envoy, which gets printed onto their visitor badges right away." She also noted that the experience happens all within minutes, so "it doesn't feel like there is all this paperwork or 'old-school' sign-in stuff."
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Delivery management software that delights admins and employees

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The SaaS enterprise initially came to Envoy to digitize their visitor management workflows. However, their rapid expansion meant the workplace team was handling more inbound personal and professional deliveries. Before Envoy, the workplace team struggled to keep up with the volume of packages with manual delivery logs and tracking. “There was a large period of disorganization,” she said. “Things were piling up in a room, with employees forgetting about their packages and staff trying to stay on top of it all.”

The workplace team has a unique process where they receive packages offsite and then have them delivered personally to each staff at the office. They needed to find a more streamlined way to manage it all. When Eric Oleynick, Customer Success and Account Manager at Envoy, started working with them, he invested time learning about what their office was like, what kinds of policies and processes they already had in place for accepting visitors and deliveries into their space and brainstorming with the workplace team about what the ideal process should be.

“Every company is different. Sometimes, every office within a company has a slightly different way of managing their visitors and packages,” says Eric, “Understanding what their existing and ideal workflows look like influences how we recommend they use Visitors or Deliveries.”
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No more package pile-up

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The admin and workplace teams now save a ton of time with digital delivery scanning, logging, and automatic notifications for inbound deliveries. It's now easy to track and record metrics of packages coming through, and employees now get automated confirmation that their package has been received so they can sign for it and have it hand-delivered to their desks.

Even their facilities tech team has been able to optimize how they deliver packages to employees. "Since we've deployed Deliveries, it has created a white-glove, personal experience between our facilities tech team and the employees here," their Head of Workplace and Real Estate said.

Packages aren't piling up in a room or falling through the cracks anymore, and the added transparency gives everyone peace of mind. "Our employees have really embraced Envoy Deliveries. They're all busy, and Envoy reminds them of packages they might have forgotten about, helping them keep their personal lives in order as well," she noted.
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Automated scanning, logging, and notification of deliveries is a game-changer for their multi-site workplace operations

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The company is currently using Envoy in eight of their offices, with that number expected to grow. "It's amazing how quickly you can get started with the Deliveries product," says Eric. "After we come up with the new workflow and roll-out plan, all you need is the hardware and an active subscription." With Envoy, the SaaS enterprise can ensure their guests and employees feel right at home.

"Envoy is a great tool because it allows us to make sure our employees have the resources they need to do their job, that our space is functional, and that everyone who walks into our office feels welcome," says their Head of Workplace and Real Estate. "There is nothing better than good hospitality."