Two new ways to engage and learn from visitors

Apr 25, 2019
We’re excited to share two new features that can help your team continuously improve the experience of visiting your workplace.
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Product Marketer
Marketing Specialist

As much as we want guests to feel comfortable when they’re visiting, it can be a bit stressful being in a new place. Beyond the information your front desk staff shares or signs around the office make known, visitors are left to figure out things like your Wi-Fi password or restroom locations for themselves. On the flip side, there’s little way to know if a visitor had a positive experience and, if not, how it could be improved.Today, we’re excited to share two new features that can help your team continuously improve the experience of visiting your workplace.

1. Help visitors get acquainted with your office with a welcome guide

Remove some of the uncertainties that come with visiting a new place by emailing visitors a welcome guide when they sign in. Here you can answer the top questions visitors ask your team or share fun facts about your company culture. Your visitors can get situated and your front desk team can stay focused on the task at hand.

Image of a welcome guide in a mobile phone

To get started, head to the visitor emails page and enable the welcome guide. Check the boxes next to the topics you want to include then add details for each one. Once enabled, a button that reads “Explore guide” will appear at the top of the welcome email all signed in visitors receive. Available on Standard, Premium, and Enterprise plans.Learn more about creating a welcome guide in our help center.

2. Learn what visitors like and dislike about visiting with a survey email

You’ve taken the extra step to help visitors get situated, but how will you gauge if they’ve had a positive experience?Now, you can use Envoy to send a simple, two-question survey to visitors the day after their visit. Find out if they had a positive or negative experience and what influenced their response. Break down responses by visitor type to help specific teams, like recruiting or workplace experience, key in on where and how they can improve.

Image of a welcome guide in a mobile phone

Start sending a survey by enabling the survey email on your visitor emails page. Manage which visitors will receive the survey and choose an administrator to receive a weekly digest of your visitors’ feedback. Available on Standard, Premium, and Enterprise plans.To keep up to date with the latest updates and changes, you can see our full changelog here.

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What’s a Rich Text element?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
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AUTHOR BIO
Product Marketer

Jillian helps workplace leaders solve problems and keep their offices running smoothly. She's passionate about unlocking delight through technology and creating great experiences.

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