About Jira Service Management

The Jira IT Service Management (ITSM) is a modern, cloud-based, silo-busting service management solution. With Jira ITSM, you can triage, collaborate, and enable agents to resolve incidents, find answers, and stay connected from anywhere to resolve high impact incidents and improve productivity.

The Jira ITSM integration makes it simple to have incidents assigned and resolved by your team. Define custom workflows to trigger the creation of incidents, tasks, and problems in your ServiceNow instance when specific events occur within Envoy.

Benefits

• Enable employees to report workplace issues directly within the Envoy mobile app
• Route workplace issues from Envoy to Jira Service Management so that they can be assigned and resolved by your team
• Configure custom rules for syncing incidents to Jira Service Management