Apr 30, 2024

Envoy Research Reveals One-Third of Organizations Struggle with Workplace Management; 53% Lack Necessary Decision-Making Data

Envoy Research Reveals One-Third of Organizations Struggle with Workplace Management; 53% Lack Necessary Decision-Making Data

SAN FRANCISCO – April 30, 2024Envoy, the only integrated workplace platform that connects people, spaces, and data, today published the eBook, “Tomorrow’s tech, yesterday’s tactics: Bridging the gap to a future-ready workplace” based on survey data, collected in partnership with with Hanover Research, exploring the current workplace landscape. Surveying over 400 executives across key departments like facilities, security, IT, and HR, the report reveals a concerning gap: many organizations struggle to keep pace with the evolving demands of the workplace.

Envoy found that 96% of organizations are encouraging or mandating onsite work with some regularity, highlighting a significant shift back to physical workplaces. However, organizational leaders face challenges in measuring success and managing their work spaces. They often lack the data and technology to ensure physical security, optimize space usage, and make informed resource allocation decisions. This gap leaves organizations vulnerable to security breaches, inefficient workplaces, and wasted resources.

Key findings in Envoy’s research found:
  • One-third of organizations are still managing most of their workplace operations manually.
  • The biggest workplace management challenges companies are facing are maintaining security and compliance across locations (48%), and adapting to new technologies (47%).
  • 66% of organizations are looking to use workplace data to improve employee experience, establish data-driven work policies, such as an onsite schedule (66%), and repurpose unused workspaces (42%).
  • 51% believe advancements in AI will most shape the workplace over the next decade.
  • Despite demand for data and new technologies, 78% of companies are either actively consolidating their tech stacks or are exploring consolidation options.
"Outdated workplace management hinders cost control, compliance adherence and crafting a stellar employee experience,” said Cormac Twomey, CTO at Envoy. “Leaders dream of AI-powered offices, yet most grapple with manual processes, creating data gaps and security weaknesses. This necessitates immediate action – automating tasks and consolidating tools onto integrated platforms is no longer a luxury. It's the only course to avoid ballooning costs and crippling compliance issues."

Manual processes are draining company revenue

With more people back in physical offices, facilities managers are under pressure to evolve their tech stack to accurately measure a variety of workplace operations. Looking ahead, 91% of survey respondents envision the future of their workplace as hybrid or fully onsite. However, managing distributed teams and flexible work schedules presents operational challenges. Without comprehensive occupancy data organizations lack the insights needed to optimize space and make informed real estate decisions. Envoy’s survey found that one-third of organizations manage the majority of their workplace operations manually. This inefficiency comes at a cost – IDC estimates the annual revenue impact caused by manual processes can be upwards of 20-30%. 

Top occupancy data insights for workplace leaders include enhancing employee experience (66%), establishing data-driven work policies like onsite schedules (66%), and maximizing space utilization by repurposing unused areas (42%).

Today’s biggest work challenge: Physical security

In addition to dispersed employees and fragmented data sources, physical security and compliance are key drivers for companies to adopt new technology that protects their people and spaces. The primary challenges facing workplaces today are managing security and compliance across multiple locations (48%), promoting onsite collaboration (37%) with the proper resources for a distributed or hybrid workforce (35%), and adapting to new technology to support all of the above (47%). 

Having a distributed workforce with varying employee traffic patterns further complicates security and compliance needs. Manual security processes make it difficult to see trends in your visitor and employee occupancy data, which affects your ability to plan ahead and make sure you have the right security and safety controls in place. According to a recent study, 62% of businesses plan to allocate more resources to workplace protection in 2024. 

Workplace innovation vs. consolidation

Envoy’s survey found that the majority of respondents expressed interest in investing in new and emerging workplace tech, such as automation and AI. Just over half (51%) of organizations believe that technological advancements with AI will be the most influential factor in shaping the modern workplace, specifically when it comes to enhancing onsite experiences. 

While some workplace leaders are buying into the hype around AI, tech consolidation and cost efficiency continue to be top of mind. Despite wanting the latest and greatest tech features, survey respondents shared that 78% of organizations are exploring or actively consolidating their tech stacks to cut down on costs. This highlights the challenge of balancing innovation with economic realities.

To learn about the disconnect between the high-tech future workplace leaders envision and the outdated systems they rely on today, read the full report.


About This Survey

Envoy partnered with Hanover Research to survey 440+ executives and managers across Facilities Management, Workplace Security, IT, and HR in the United States. Survey responses were collected from February 22nd to March 1st, 2024.

About Envoy

Envoy empowers over 16,000 workplaces and properties around the globe to redefine how their workplaces run. We connect people, spaces, and data in one seamlessly integrated workplace platform, providing a single solution to manage every aspect of any facility, anywhere. Companies of all sizes can deliver unrivaled employee and visitor experiences to optimize working together in-person. By capturing data and space usage across multiple sources, we help customers make informed workplace resourcing and investment decisions–all while supporting the requirements of operating a secure, safe and fully compliant workplace. We power the places where people work best together.

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Rochelle Clark
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