SAN FRANCISCO – July 30, 2024 – Envoy, the only integrated workplace platform that connects people, spaces, and data, today announced the addition of Virtual Front Desk, an innovative solution for lean teams to remotely staff multiple locations, streamline vendor management and extend visitor management capabilities. Virtual Front Desk welcomes, assists, and registers visitors—even when staff is not physically present.

Companies can now expedite visitor check-ins, address security and compliance requirements, and achieve greater cost-effectiveness—all while making a great first impression. This is particularly valuable in today's dynamic work environment, where teams are spread across locations and require secure visitor management, even after hours or at offices with limited staff.

“At our smaller branch offices, we don’t want to staff the front desk 100% of the time,” said Dan Hamilton, Corporate Services Manager at Signature Science. “Virtual Front Desk allows us to rethink
how we staff those offices–we can have one central office supporting everyone, making our staff in the
smaller offices much more productive by freeing them up to work on other tasks.”

Unstaffed entry points can pose significant security risks and result in inaccurate visitor records. Envoy's Virtual Front Desk addresses these challenges head-on by providing a secure, efficient, and cost-effective way to welcome and log visitors even at locations without full-time front desk staff. Benefits include:

• Maximize the efficiency of existing staff: Reduce costs by leveraging the same person or team to support guests at multiple offices, across different geographies, and time zones.
• Securely welcome guests while conserving costs: Allow visitors to self-serve the sign-in process and get assistance from a real person, even at unstaffed front desks or after hours. 
• Automatically stay audit-ready at all locations: Help enforce compliance requirements via virtual assistance and oversight at unstaffed entries. When paired with Envoy Visitors, companies can maintain an up-to-date digital record of everyone entering every workplace location.
• Integration with comprehensive visitor management systems: Pair Virtual Front Desk with security features like invite approvals, ID verification, digital NDAs, block lists, access control integrations, and more.
• Alert remote staff through multiple channels: Notify remote front desk staff of incoming visitor calls via their preferred channel to ensure prompt responses, including SMS, email, Slack, or Teams.

“The workplace is buzzing again, and visitor experience can't be an afterthought, especially in remote offices that often lack dedicated staff and resources,” said Larry Gadea, Founder and CEO at Envoy. “At the same time, security remains paramount with consistently increasing office foot traffic. Virtual Front Desk empowers companies to have it all and bridge the gap in remote locations. It's the perfect blend of security and visitor experience, delivered in a way that's both innovative and effortless."

Envoy’s Virtual Front Desk is now available. For more insights Virtual Front Desk and modernizing the front desk experience, join our upcoming webinar “Rethinking the Welcome: Introducing Envoy’s Virtual Front Desk,” August 28th at 10am PT.

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If you want to be one of the first to test the next phase of VFD, sign up for beta access here.

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About Envoy

Envoy empowers over 16,000 workplaces and properties around the globe to redefine how their workplaces run. We connect people, spaces, and data in one seamlessly integrated workplace platform, providing a single solution to manage every aspect of any facility, anywhere. Companies of all sizes can deliver unrivaled employee and visitor experiences to optimize working together in-person. By capturing data and space usage across multiple sources, we help customers make informed workplace resourcing and investment decisions–all while supporting the requirements of operating a secure, safe and fully compliant workplace. We power the places where people work best together.