The best delivery management software for your office mailroom
If you don’t work in the mailroom or at the front desk, you likely haven’t put much thought into delivery management software. But for your coworkers who process your office’s mail, the sheer volume of deliveries can be a constant challenge. There’s also a workplace security need to keep track of your company’s highest priority deliveries like special equipment and sensitive documents.
While there are a number of digital delivery management solutions out there, like all workplace technology, the best product for you is the one that’s well-reviewed, with the features you need, at a price point that makes sense for your business.
In this article, we compare two digital delivery management options, Notifii Track and iOFFICE Mail, so you can make a more informed decision on how to best manage your mailroom.
Handling packages without delivery management software is too time-consuming
An increasing number of office workers are getting packages delivered to work for convenience and security reasons. Our recent workplace experience study found that 69% of office workers have had at least one personal package delivered to their office.
Every package that’s delivered to your office needs to be processed by front desk or mailroom staff. From sending multiple reminders to employees to pick up their deliveries to confirming packages get to those who ordered them, this is a lengthy process –– one that can have a negative impact on the employee experience of all involved.
Package clutter is more than an eyesore –– tracking important deliveries is a workplace security concern
While online retailers like Amazon offer remarkably fast delivery, office employees are often slow to pick up their packages. In 2018, 54% of office workers didn’t pick up their packages the day they arrived, and one third of office workers waited two or more days. What’s more, if your office’s deliveries are stored in the front desk area, the growing mountain of packages can make your front desk look cluttered, giving visitors a poor first impression of your company.
Of course, shoes and smart watches aren’t the only things that get delivered to your office. Critical business deliveries like signed contracts and new computer equipment necessitate more secure delivery management solutions to better keep track of these deliveries once they arrive at your workplace.
Delivery management software product comparison
We compare two delivery management solutions that simplify mailroom management.
As the most expensive of the three, iOFFICE Mail is by far the most expensive option of the three. With a one time set-up fee plus the monthly charge, iOFFICE Mail might be unaffordable for smaller offices. In addition to offering delivery management software, iOFFICE also has a variety of other modules for offices like office plans, visitor management, meeting room management, and support ticket management. These modules are priced separately, however, and aren’t included in iOFFICE Mail.
The iOFFICE Mail app has a 2.4 out of 5 rating on the App Store. A reviewer wrote, “Too many issues with the device syncing properly. I’ve had packages signed for and they have never been seen again.” Another user commented, “Too many glitches and bugs. Always losing names in the system.”
Notifii Track offers delivery management software for three separate markets: apartments and residential communities, businesses and corporate mailrooms, and universities and on-campus housing.
Use a barcode scanner to scan packages and the recipient’s name and an email or text is automatically sent to let them know their package has arrived. Recipients then sign for their package on an electronic signature-capture device.
Notifii Track scores 3.5 out of 5 on the App Store. User reviews mention that the app doesn’t show how many days each package is awaiting pick up, so staff has to count by hand. For offices, the pricing varies depending on the number of employees.
Ready to take the leap into digital delivery management? Here are the features to consider
Delivery management software should be simple to set-up and use so your mailroom team can get it up and running quickly, without requiring an extensive installation process. It’s important to consider how much training will be required, too; will IT be inundated with help tickets from frustrated users? With this is mind, when shopping for delivery management software, look for the following features:
- Ability to quickly and digitally log each package or piece of mail just by taking a photo.The delivery management app matches the name on the address label with the right person in your employee directory.
- Automatic notifications so recipients are automatically notified and reminded about deliveries. Automatic reminders via Slack or email help people pick-up their deliveries faster, freeing up more space in your office.
- A secure, digital log. A digital log allows admins to see what’s been picked up and what hasn’t, and by whom.
- Require a signature upon pick-up for increased delivery and workplace security. The recipient signs for their package on an iPad, boosting workplace security with an electronic record of each delivery. If you need additional security, you can also require a photo of the recipient.
Your workplace mailroom doesn’t have to be a source of stress. Get the ebook that outlines more ways digital delivery management can transform the way your workplace mailroom functions.